Patient and Visitors

Your Hospital Stay

We would like to thank you for choosing Arrowhead Regional Medical Center for your health care needs. Throughout your stay, a licensed nurse (Registered Nurse or Licensed Vocational Nurse) will be assigned to you. This nurse and all of our health care professionals will treat you with courtesy and respect, listen carefully to you and explain all procedures associated with your care. In addition to your nurse, each patient unit has a charge nurse whom you may contact directly should you have any questions or concerns.

Visiting Hours

At Arrowhead Regional Medical Center, we understand that family visits are an important part of a patient’s recovery. Visiting hours are generally open, unless a patient indicates otherwise. During the hours of
7 a.m. – 8 p.m. visitors must enter through the main entrance on the first floor of ARMC. After 8 p.m., visitors must enter through the emergency department entrance.

Visiting Guidelines

ARMC values the safety and comfort of our patients; we ask the following of all visitors:

  • Children under the age of 16 must be accompanied by an adult at all times.
  • Visitors may be asked to leave a patient’s room when a physician, nurse, or other staff member enters to provide treatment.
  • We ask that you help to maintain a quiet and respectful environment.
  • Please wash your hands before entering patient rooms.
  • Follow the “no smoking” policy of our hospital.

What to bring

For your hospital stay, bring a bathrobe, slippers, undergarments and some favorite toiletries. Please do not bring or wear colognes or perfumes during your stay at the hospital.

Medications

Only medications prescribed by the hospital medical staff are given to you during your stay. The nurses and doctors will explain what your medications are for and discuss any possible side effects. Please give a list of all medications that you take at home to your nurse or doctor, including: prescription, over the counter, vitamins, and herbal supplements. If you have any medications from home, please make arrangements to have them sent home with a family member; otherwise, your medication will be kept in our pharmacy for safe keeping. If you have concerns about a particular medication, please speak with your nurse or doctor.

Our Promise to You

To ensure the best quality care, all patients in hospital units are visited in one-hour intervals (hourly rounding) by nursing staff between 6 a.m. and 10 p.m., and at least every two hours between 10 p.m. and 6 a.m. On rounding visits, the nursing staff member will perform these tasks for you:

  • Check your pain level
  • Provide medication as needed
  • Offer you toileting assistance
  • Make sure you are in a comfortable position and assist you with repositioning
  • Make sure your essential needs (call light, tissue, water, phone, etc.) are within reach
  • Find out if you have any questions or if there is anything else you need
  • Let you know what time the next rounding visit will occur

Our goal is to provide you with excellent quality care all of the time by keeping you informed, promoting safety, and meeting your needs. If hourly rounding is not provided, or if you feel that we are not meeting your expectations, please ask to speak with the Charge Nurse or the Nurse Manager.

Gift Shop

The ARMC gift shop is located on the first floor of the hospital. The gift shop hours are
Monday – Friday, 8:30 a.m. – 8 p.m.; and Saturday – Sunday, 9 a.m. – 7 p.m.
For more information about the gift shop, call 909-580-1272.

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Your Health Care Team

  • Physicians: Your admitting doctor directs your treatment and may ask other health care professionals to see you. If you have questions about your care, please consult with your physician.
  • Nurses: A team of professional registered nurses, licensed vocational nurses, nursing assistants and technicians provide around-the-clock nursing care. In addition, a nursing supervisor is available 24 hours-a-day, to help coordinate nursing care.
  • Dietitian: A registered dietitian may meet with you to ensure that you understand your nutritional requirements and dietary limitations both during your stay and after you return home. If you have any questions about your diet, please call 909-580-0035.
  • Chaplain: Chaplains are available to provide pastoral care for you and your family. For chaplain assistance, please ask your nurse, or call 909-580-1019.
  • Planning your discharge: Your successful recovery and discharge are our highest priorities. Upon admission, please provide the nursing staff with the contact information of family members to call in case of an emergency. Once the doctor determines you are ready for discharge, the nursing staff will provide you with follow-up care and discharge instructions. The nursing staff will also need the contact information of the person who will be taking you home. If you have transportation concerns, please advise your nurse, who will help you determine your options. After your discharge, please schedule an appointment with your primary care doctor as soon as possible. If you do not have a primary care doctor, information that will assist you in choosing one will be provided. If you are discharged with a prescription, your nurse will go over options to have it filled. If you plan to use the ARMC Outpatient Pharmacy, it is located on the first floor of the Outpatient Care Center and is open 8 a.m. to 9 p.m. Monday - Friday and 8 a.m. to 7:30 p.m. on weekends and holidays.
  • Patient Advocate: ARMC has a patient representative who serves as an advocate for your healthcare needs. The patient representative can help you with questions, problems, concerns or suggestions about the care you are receiving. If you wish to speak with the patient advocate, please call 909-580-3535.
  • Other Members: You may see other members of your health care team such as respiratory therapists, pharmacists, physical therapists, X-ray technologists, lab technicians, and others. There are many other staff members who are here to make your stay safe and pleasant including dietary staff, security, admitting, the business office, housekeeping and maintenance. As ARMC is a teaching hospital, students may comprise part of your healthcare team. They receive extensive education and practice prior to being allowed to serve patients, and are always supervised closely.

Key Telephone Numbers

*Unless otherwise noted all area codes are 909

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